Escalate a complaint that has not been addressed at the store level.When calling Domino's corporate customer service, you can do the following: File a complaint about service from a driver or store employee.Receive updated delivery status and times.Advise the store of order mistakes and problems.When calling Domino's store-based customer service, you can expect to accomplish the following: What Can Be Accomplished with Comcast Phone-Based Customer Service? The company has also received praise for its skillful handling of customer suggestions and complaints. A few years ago, industry publications reported that Domino's had a policy of responding to customer tweets within 30 minutes. One area in which Domino's customer service excels is in responding to requests on Twitter. However, other people report positive experiences. Some customers feel that the service they receive is insensitive or unhelpful. It should be noted, however, that many of the complaints are about the behavior of local store managers, owners and staff, not corporate-level customer service.Ĭomplaints usually revolve around a store's failure to address mistakes in preparing food as ordered and delivery delays that result in food becoming cold. How do Consumers Feel About Domino's Phone Customer Service?Īs is true for many businesses, customer sentiment about Domino's customer service is mixed. However, if the store manager is uncooperative, or you are not satisfied with the service provided, you can escalate the matter to Domino's corporate offices. Corporate representatives will have to contact your store to facilitate these resolutions anyway. One main advantage of calling your local store is that staff is in a better position to immediately address your concerns, such as by issuing a refund or replacing an item that was poorly or inaccurately prepared. Domino's does hire customer service representatives to work in its stores, so when you call, you'll be talking to someone whose job it is to handle customer requests. If you have a complaint or concern, it is best to contact the local Domino's store from which you placed your order. What are Your Best Options for Contacting Domino's Customer Service? Those who call Domino's corporate headquarters often do so after a local store fails to provide appropriate service. People call Domino's customer service for a range of reasons, including dissatisfaction with order delivery or accuracy, issues with food quality, or questions about food ingredients. Because Domino's serves so many customers each day, it's not at all surprising that the company gets a lot of customer service requests. ![]() While some stores offer the option of dining in, Domino's is best known for its pizza delivery service. Domino's®, Domino's Pizza® and the modular logo are registered trademarks of Domino's® IP Holder LLC.Domino's is an international pizza chain with franchised and company-owned stores. Handmade Pan Pizza and Gluten Free Pizza may be subject to an additional charge. Customers with gluten sensitivities should exercise judgement in consuming this pizza.ĭue to baking quality, limit of 10 toppings per pizza. ![]() Therefore, Domino's DOES NOT recommend this pizza for customers with Celiac Disease. However, Domino's pizza made with a Gluten Free Crust is prepared in a common kitchen with the risk of gluten exposure. The level of gluten found in our pizza made with Gluten Free Crust is below 20 PPM. Prices, participation, delivery area, terms and charges may vary.Īccording to our most recent assessment of scientific data, foods containing gluten levels not exceeding 20 PPM would not pose a health risk to the vast majority of individuals with Celiac Disease or to individuals with gluten sensitivity. Gift Cards may not be used with 50% Off Promotions. "Handmade Pan Pizza", "Thin Crust", and "Feast" pizzas may be extra. Additional charges may apply when selecting extra or premium toppings.
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